Book Helpdesk

It was great to see so many staff from St. Michael’s turn out to listen to this year’s Ann D. Clark lecture, given by Michael Fullan.

One of the lighter moments of Fullan’s presentation was a short video that, in a sense, shows the challenges we face today in encouraging people to accept new technologies.  I was alterted to this video earlier this year, but haven’t shared it for fear too many people would feel I was suggesting that they were a modern-day “Brother Ansgar”.

The simple premise is this: if you have an IT problem, you call the IT helpdesk.  But what about when books were first introduced and you got stuck?  Well, you called the book helpdesk…

For anyone who’s involved in schools in technical support, or as a technology coordinator, it’s a movie you sit and nod along to… and get a good laugh at the same time.

I promise I will post some serious material in relation to Michael Fullan’s presentation soon.